UNS Studio for Salla support

Help for the UNS Studio theme for Salla stores: setup questions, problems and customisation requests. Most answers are in the documentation. If you cannot find what you need, write to us using the details below or the contact form.

How to reach us

Contact form

This is the contact form already on our site; it sends your message to the support inbox. Choose "Product support" as the topic and follow the template in the next section.

Before you write

1. Search the docsEvery section and setting is explained in the documentation.
2. Check troubleshootingCommon problems and fixes are in Troubleshooting and the FAQ.
3. Refresh the pageOpen your store in a private window or another browser to rule out cache and extensions.
4. Check it is publishedMake sure you saved and published the changes from Salla’s editor.

What to include

A complete message gets a faster answer. Please copy this template:

Store address: https://your-store.salla.sa
Theme: UNS Studio (package version 1.0.0)
Page or section affected: (page link, and the section name as shown in the editor)
Language: Arabic / English
What you expected:
What happened instead:
Device and browser: (for example iPhone 15, Safari)
Screenshot or screen recording: (attach)
What you changed recently in the editor:

• Take a full-screen screenshot, and capture the section's controls in the editor if the problem is in a section.
• Say which device: desktop or mobile, because some controls are specific to each.
• Do not send passwords or payment details by email or WhatsApp.

Report a bug or request a feature

Start the subject line with Bug or Feature and use the template above. We read every request and collect feature ideas for future releases; we do not promise a date for any specific request.

Who to contact for what

Availability and releases

The theme’s availability in the Salla theme store is stated on the theme page. The full usage guide is in the documentation.