Help for the Frameshift Shopify theme: setup questions, bugs, and customisation advice. Most answers are in the documentation and the FAQ. If you are still stuck, write to us using the details below, or use the contact form.
How to reach us
Support requests
Setup problems, bugs and questions about a store that uses Frameshift.
- Email: toolroomdigital@gmail.com
- WhatsApp: +20 120 279 5873
- Phone: +20 120 279 5873
Before you buy
Compatibility, which preset fits your catalogue, and what is included.
Use the contact form or write on WhatsApp.
Response time
We reply by email, within 48 hours. Critical bugs, such as a broken cart or checkout, are fixed as soon as they are confirmed.
Before you write
- Search the docsSetup, presets, sections, metafields and troubleshooting are in the documentation.
- Check the FAQQuick answers about presets, motion, mobile and gaming blocks: FAQ.
- Try another browserOpen your store in a private window to rule out extensions and cached files.
- Turn motion downIf something looks wrong during scrolling, set Theme settings, Motion, to Subtle and test again.
What to include
A complete message gets a faster answer. Please copy this template:
Store address: https://your-store.myshopify.com
Theme and version: Frameshift 1.0.0
Preset: Frameshift / Arena / Void
Page or section affected: (link to the page)
What you expected:
What happened instead:
Device and browser: (for example iPhone 15, Safari 18)
Screenshot or screen recording: (attach)
Apps installed that touch the storefront: (names)Please do not send passwords or collaborator access codes by email. If we need access to your admin, we will ask you to add a staff or collaborator account through Shopify.
What support covers
| Covered | Not covered |
|---|---|
| Installing the theme and choosing a preset | Building custom features or new sections |
| Using sections, blocks and theme settings | Conflicts caused by third-party apps (we will help find the cause) |
| Bugs in the theme code | Shopify admin, billing, checkout or payment settings (see Shopify Help Center) |
| Metafield formats for specs and FPS blocks | Product photography, copywriting and store strategy |
Report a bug or request a feature
Use the template above and start the subject line with Bug or Feature. We read every request; bugs are prioritised, and feature ideas are collected for future releases.
Updates and release notes
Release notes are listed in the changelog at the end of the documentation. The current version is 1.0.0.
Last updated October 24, 2026