Answers to the questions people ask most about downloads, licenses and orders. Product-specific questions are answered on each product page.
Downloads & access
Where do I find my files after buying?
Download links appear on the order confirmation page as soon as payment is confirmed. They also stay in your account under Library & downloads. If you checked out as a guest, use the links in your order email.
A download link says it has expired or reached its limit.
Some products have a download limit or an access period, shown next to each file in your library. Contact support with your order number and we will look at it.
How do I get the latest version of a product?
Your library always serves the file the seller has most recently uploaded. Check the product’s changelog to see what changed.
Licenses
Can I use a product for client work?
It depends on the license shown on the product page. The Licensing page explains each license type in plain language.
Where is my license key?
Products that use license keys show them in your library next to the files, with a copy button.
Orders & payments
Do I need an account to buy?
You can create an account at checkout so your downloads stay in one place. If you have trouble, contact us with your order number.
Can I get a refund?
See the Refund Policy for the conditions that apply to digital products.
Can I get an invoice?
Yes. Send your order number and billing details through the contact page and we will email you an invoice.
Still stuck?
Read the documentation or contact us with your order number.
Still need help?
- Email: toolroomdigital@gmail.com
- WhatsApp: +20 120 279 5873
- Use the contact form